FAQ

Rides

What pace/level are our rides?

We welcome all levels of riders and encourage those who are beginners to come and challenge themselves! You can always meet us at the bakery in the end. With that said we fall in the intermediate to advanced level of riding. Typically if you can do 15 mph average over flats and hills you should be a happy camper. 

How many miles do we ride? 

We typically ride 20-30 miles depending on the day and route. Tuesdays is approx 26 miles and 2500ft of climbing. Thursday will vary depending on either a city route 20 miles 1200ft of climbing or Donut Alley 30 miles and 1200ft of climbing. 

Shipping

How long does shipping take?

We are a small team and will ship out your product as soon as we can! Usually within 1-2 days of your order. Once shipped orders should arrive between 2-5 days and 5-14 days with international orders depending on customs in your country. 

Returns or Exchanges?

We are more then happy to exchange/refund an unused/unworn item within 30 days of the date you received your order. Please email us at fatcakeclub@gmail.com to begin the process (include your order number and item you'd like to process) 

Any other questions?

Please feel free to ask us anything you might have on your mind! Send us an email at support@fatcake.cc! We'd love to hear from you :)